Lush & Lavish Events - Shipping and Delivery Policy

At Lush & Lavish Events, we offer local delivery for event-related items and services. This policy outlines the procedures for our event delivery services and pickup options for hired props, decor, and custom items.

1. Local Delivery for Event Styling

• We provide local delivery and on-site setup for all event styling services, including backdrops, floral arrangements, balloon installations, and decor, within Greater Brisbane, Sunshine Coast, Gold Coast, and surrounding areas.
• Delivery is handled by our team to ensure all items arrive safely and are set up according to your event requirements.

2. Delivery Fees

• Delivery fees are calculated based on the distance from our warehouse in Carseldine, QLD to the event venue.
• For deliveries outside of our usual service area, please contact us to discuss availability and pricing.
• Setup and pack-down are included in the delivery service, but extended venue access time or additional requirements may incur extra fees.

3. Event Setup and Pack-Down

• Our team will coordinate delivery, setup, and pack-down times with you to ensure a smooth process. We require clear access to the venue at the scheduled time to avoid delays.
• After the event, we will handle the collection and pack-down of all styling elements. Please note that any delays in venue access for pack-down may result in additional fees.

4. Pickup from Lush & Lavish Events

• For smaller items such as custom signage, decor, or props, we offer a pickup option from our warehouse in Carseldine, QLD.
• Once your order is ready, we will notify you with collection details. Pickups must be arranged in advance to ensure your items are available at the specified time.
• Please bring valid ID and proof of purchase when collecting items. We do not offer shipping services, so all orders must be either delivered by our team or collected in person.

5. No Third-Party Courier Services

• We do not ship items via third-party courier services. All deliveries are handled by our in-house team to ensure quality and timeliness.
• For event hires, all items must be delivered and collected by Lush & Lavish Events. We do not offer hire item pickups by clients or third-party services.

6. Damages and Losses

• Our team takes great care in transporting and setting up event props and decor. However, once items are installed at your event, responsibility for any damages or losses transfers to the client.
• Any items damaged or lost during the event may incur repair or replacement costs as outlined in our hire terms and conditions.

7. Event Delivery Timing

• We strive to deliver and set up your event decor on time. However, please allow for potential delays due to traffic or unforeseen circumstances.
• We recommend discussing any special venue requirements or timing constraints with us during the booking process to avoid any last-minute issues.