Frequently Asked Questions
Here are some of our most common FAQs. Be sure to review our terms and conditions, and if you have any other questions, feel free to get in touch—we’re here to help!
Event Styling FAQs
What types of events do you style at Lush & Lavish Events?
At Lush & Lavish Events, we specialise in styling a diverse array of events, including:
- Weddings: Creating breathtaking settings for your special day.
- Corporate Functions: Crafting elegant and professional atmospheres for business events.
- Birthday Parties: Designing memorable and festive celebrations.
- Baby Showers: Styling charming and personalised gatherings.
- Other Special Occasions: From anniversaries to engagement parties, we tailor our designs to your unique celebration.
If you have a unique event idea or special request, we’d love to hear about it and make it extraordinary.
For more details on how we can bring your vision to life, visit our Event Styling Services page. Need inspiration? Check out our blog on Event Styling Tips for Your Next Big Celebration
Let’s create something unforgettable together and make your event truly exceptional.
What services do you offer for event styling?
Yes, at Lush & Lavish Events, we provide a comprehensive range of styling services to make your event spectacular. Our offerings include:
- Balloon Garlands: Elegant and customised balloon arrangements to add a vibrant touch.
- Floral Arrangements: Stunning, lush florals that perfectly complement your event’s theme.
- Backdrops: Beautifully designed backdrops to enhance your event’s visual appeal.
- Custom Signage: Personalised signage that adds a unique and stylish element to your event.
We excel at creating cohesive designs that seamlessly blend balloons and flowers to match your vision and elevate your event.
For more details on our services and how we can bring your ideas to life, visit our Custom Event Styling page. Explore our galleryfor inspiration.
Let us transform your event with our luxurious touch and attention to detail.
Can I get a custom design for my event?
Absolutely! At Lush & Lavish Events, we specialise in crafting bespoke designs tailored to your unique needs and preferences. We’re passionate about bringing your vision to life with our luxurious touch.
During our consultation, we’ll delve into your ideas and provide a custom proposal that reflects your style and desires.
For more information on our bespoke design process, visit our Custom Event Styling Services page.
Let us turn your vision into reality with a design that’s as exceptional as your event.
Do you provide mock-ups and design previews before the event?
Yes, we offer mock-ups and design previews to ensure your event looks exactly as you envision. This allows you to review and approve the design before we proceed with the setup.
Please note that requesting these previews before booking may incur an additional fee. To discuss your vision and get a personalised preview, contact us. Our goal is to make sure every detail of your event perfectly aligns with your ideas and expectations.
For more information on our design process and how we can bring your vision to life, visit our Event Styling Services page.
We’re here to make sure your event is nothing short of extraordinary.
When should I book your event styling services?
To ensure you secure your preferred date and allow ample time for meticulous planning and execution, we recommend booking at least 4-6 weeks in advance. This timeframe helps us deliver the luxurious and personalised experience you deserve.
For larger events or during peak seasons, booking earlier is strongly advised to guarantee availability and accommodate your unique needs.
For more details on planning your event and securing our services, visit our Event Enquiry Form page.
We’re here to make your event extraordinary, and early booking ensures every detail is perfect.
How do I secure my booking with Lush & Lavish Events?
To lock in your booking with Lush & Lavish Events, we require a 50% deposit (including GST) within 3 days of receiving your quote. This non-refundable deposit ensures your event date is reserved exclusively for you, giving you peace of mind that your special day is in our hands.
We understand that every detail matters, which is why we make the process simple and stress-free. Once your deposit is received, your booking is confirmed, and our team begins working on bringing your vision to life.
For more information about our booking process and what to expect next, visit our Event Styling Terms & Conditions page.
With Lush & Lavish Events, your dream event is just a deposit away. Let’s make it unforgettable together!
How long is my event date held after I receive a quote?
At Lush & Lavish Events, we understand that your special day is important, so we hold your event date for 3 days after sending you a personalised quote. This gives you time to review the details and make your decision. To secure your date and ensure it’s reserved exclusively for you, we recommend making the deposit within this timeframe. If the deposit isn’t received within the 3-day period, the date will be released and made available to other clients.
For more details on our booking process and to explore how we bring your dream event to life, check out our Event Styling Terms & Conditions page. Planning a wedding? You might also like our latest blog post on 5 Tips to Create a Stunning Wedding Backdrop.
Lush & Lavish Events is committed to making your event as effortless and enjoyable as possible. Let’s create something unforgettable together!
Can I pay the deposit in installments?
At Lush & Lavish Events, we require the full 50% deposit to be paid in one transaction to secure your booking. We understand that planning a luxury event is a significant investment, and this upfront payment ensures your event date is locked in and reserved just for you.
By securing your date with a single deposit, we can immediately start planning and styling your event to perfection. If you have any questions about the payment process or would like to explore our range of services, feel free to visit our Custom Event Styling page.
At Lush & Lavish Events, we’re here to make your dream event a reality, from the moment you book to the final flourish.
When is the final payment due, and what happens if I miss the deadline?
The remaining 50% of your payment is due at least 7 days before your event. This ensures that everything is in place for your special day, allowing our team to focus on perfecting every detail.
Please note that if the final payment isn’t received by this deadline, we may have to cancel your booking, and unfortunately, any payments made up to that point are non-refundable. To avoid any disruption to your event, we recommend marking this date in your calendar and reaching out to us if you have any concerns.
For more information on our payment process and what to expect, visit our Event Styling Term and Conditions page.
At Lush & Lavish Events, we’re committed to making your celebration seamless and stress-free—right down to the final payment.
What payment methods do you accept?
At Lush & Lavish Events, we exclusively accept bank transfers for payments. We apologise, but we do not accept cash. Once your payment is successfully processed, we’ll promptly send you a confirmation email to confirm receipt and update you on the next steps.
For more details on our payment policies or to learn more about our services, visit our Event Styling Term and Conditions page. Interested in how we ensure a seamless event experience?
We're here to make your event planning as effortless as possible—starting with a smooth and secure payment process.
What is included in your Backdrop Packages?
Our Backdrop Packages offer a stylish and budget-friendly option for your event. Here’s what you can expect:
- Classic Designs: Choose from a selection of elegant, pre-designed backdrops that are perfect for any occasion.
- Balloon/Floral Colour Options: Select from a variety of balloon/floral colours to match your theme. Note that substantial colour changes or additional floral elements may incur extra costs.
- Limited Signage Changes: Customise with minimal signage options to keep it simple and chic.
- Easy Installation: Designed for effortless setup, ensuring a seamless and cost-effective installation.
If you’re interested in customising further, check out our Custom Event Styling for more personalised options.
Can I make changes to my event design after booking?
Certainly! We’re more than happy to accommodate design changes to ensure your event is perfect. You can adjust your design at any time, but please note that these changes might affect the overall cost. Adding new props or design elements is absolutely fine.
However, once your deposit has been paid, we cannot remove individual items from the plan. This policy helps us manage and coordinate all the details to create a seamless and luxurious experience for your event.
We’re dedicated to making your event as stunning and unique as you envision, every step of the way.
What happens if I change the venue close to the event date?
If you need to change your venue within two weeks of your event, or if the new location is outside our usual service areas, we may need to adjust the pricing to accommodate the changes.
Pricing Adjustments: Venue changes can impact our setup and logistics, which might affect the overall cost. We’ll work with you to provide an updated quote based on the new details.
Service Areas: Greater Brisbane and Gold Coast
To discuss your specific situation and get a detailed update on pricing, please contact us. We’re here to ensure your event remains stylish and stress-free, no matter the venue changes.
Can I reschedule my event with Lush & Lavish Events?
Absolutely! If you need to reschedule your event, we’re happy to assist. We’ll issue a credit note for the full value of your booking, which is valid for 3 months. To ensure we can accommodate your new date, please provide us with as much notice as possible.
For more details on our rescheduling policy and to explore how we can make your next event extraordinary, visit our Event Styling Term and Conditionspage. Looking for inspiration or tips on event planning? Check out our blog on How to Successfully Reschedule Your Event.
We’re here to make your event planning as seamless and flexible as possible, ensuring your special day is everything you’ve dreamed of.
Do you offer on-site consultations?
Yes, we do offer on-site consultations to ensure we fully understand your vision and venue specifics.
- Before Booking: If you request a consultation before confirming your booking with us, there will be a call-out fee. However, if you decide to proceed with our services, this fee will be deducted from your deposit amount.
- After Booking: If you request an on-site consultation after booking, the fee will depend on various factors, including the location and scope of the consultation. Please contact us to discuss your needs and we’ll provide further details.
For more information on our consultation process and how we can help bring your event to life, visit our Event Styling Services page.
What is your cancellation policy?
We understand that plans can change. If you need to cancel your event, here's how our policy works:
- Cancel at least 2 months before your event: You’ll receive a 20% refund of your deposit. This allows us to adjust our schedule and assist other clients.
- Cancel within 2 months of your event: Unfortunately, the deposit is non-refundable. This policy helps us cover the preparations and resources already allocated for your event.
For more details on our cancellation policy and to explore our full range of services, please visit our Event Styling Term and Conditions page.
At Lush & Lavish Events, we’re committed to making your event extraordinary and appreciate your understanding of our policies.
What is your refund policy if I change my mind after paying the deposit?
Once your deposit is paid, we’re unable to issue refunds for changes of mind, even in cases of financial hardship or job loss. We recommend reviewing our terms and conditions carefully before confirming your booking to ensure everything aligns with your expectations.
For more details on our deposit and refund policies, please visit our Terms & Conditions page.
At Lush & Lavish Events, we’re committed to creating exceptional experiences, and we appreciate your understanding of our policies as we work together to bring your vision to life.
Do I need to pay a security bond for my event setup?
For certain event setups, a security bond may be required to ensure that all our luxury decor and styling elements are handled with care. If a bond is necessary for your event, we will inform you in advance.
Rest assured, the bond is fully refundable, provided that all items are returned in excellent condition. This policy helps us maintain the high standards of our service and ensures a smooth experience for all our clients.
For more details on our security bond policy and other event terms, visit our Event Styling Term and Conditions page.
We’re here to make your event unforgettable and appreciate your cooperation in keeping everything in pristine condition.
What happens if Lush & Lavish Events' items are damaged or lost during my event?
At Lush & Lavish Events, we take pride in providing high-quality decor and styling elements for your special occasion. While we want you to enjoy your event to the fullest, it’s important to ensure that our items are kept safe and secure throughout the event.
Should any of our products be damaged, lost, or stolen, you will be responsible for covering the full replacement cost. This policy helps us maintain the luxury standards of our service and ensures that we can continue to offer exquisite decor for all our clients.
For more information on our terms and conditions, visit our Terms & Conditions page.
We’re committed to making your event unforgettable and appreciate your understanding in keeping our beautiful pieces in top condition.
Do you offer rental items for events?
Yes, we offer an exquisite selection of rental items to enhance your event. Our inventory includes:
- Plinths: Elegant stands to showcase your decor or floral arrangements.
- Cut-Outs: Custom shapes and designs to add a unique touch.
- Signage: Stylish and personalised signs to guide and impress your guests.
Simply let us know what you need, and we’ll seamlessly incorporate these elements into your event package. For more details on our rental options, visit our Event Rentals page.
We’re here to provide luxurious touches that make your event truly unforgettable.
Do you manage installation and pack-down for the event?
Absolutely! At Lush & Lavish Events, we take care of every detail. Our dedicated team will:
- Installation: Arrive at your venue at the agreed time to elegantly set up all decorations, ensuring everything is perfect.
- Pack-down: Return after the event to dismantle and pack away the decor, leaving the venue as we found it.
Please note that while we handle all the logistics, we do not pop balloons unless specifically requested.
Let us handle the details so you can enjoy every moment of your event with ease and elegance.
What is your process for coordinating with other vendors?
At Lush & Lavish Events, we understand that seamless coordination with other vendors is key to creating a flawless event. Here’s how we ensure everything comes together perfectly:
- Collaborative Planning: From the moment you book with us, we take a proactive approach to coordinate with your chosen vendors. We’ll liaise directly with them to align schedules, share design details, and ensure everyone is on the same page.
- Detailed Communication: We provide detailed briefs and updates to all relevant parties. This includes sharing event timelines, setup requirements, and any specific instructions to ensure a smooth execution on the day.
- On-Site Coordination: Our team will be on-site to oversee the setup, making sure that our designs integrate seamlessly with other elements of your event. We manage the logistics so you can focus on enjoying your special day.
- Flexibility and Adaptability: If any changes or issues arise, we’re quick to adapt and communicate with all vendors to find solutions and keep everything running smoothly.
For more information on our comprehensive Event Planning and styling services, visit our Custom Event Styling & Event Planning page.
Which areas do you service for events?
At Lush & Lavish Events, we primarily cater to the Greater Brisbane, Gold Coast, and Sunshine Coast regions. If your event is located outside these areas, don’t worry—we may still be able to assist.
Please contact us to discuss your specific location and requirements. Keep in mind that additional travel fees may apply for events outside our main service areas.
For more information on our service regions and how we can tailor our offerings to your location, visit our Delivery page.
We’re committed to making your event extraordinary, no matter where it’s held.
What quality materials and expertise do you use for your event designs?
At Lush & Lavish Events, we are committed to excellence in every detail. Our approach combines the finest materials with the skill of our expert designers to ensure your event is both beautiful and durable.
- Premium Materials: We carefully select top-quality materials for our floral arrangements, balloon decorations, and other design elements to guarantee they look stunning and endure throughout your event.
- Expert Designers: Our experienced team meticulously crafts and sets up each design with an eye for detail, ensuring every element aligns perfectly with your vision.
We’re dedicated to providing a seamless and luxurious experience for your special occasion.
Can I see examples of your previous event designs?
Absolutely! At Lush & Lavish Events, we have a curated portfolio showcasing our recent work, which highlights our expertise in luxury event styling.
- Explore Our Portfolio: Visit our Portfolio page to view a selection of our stunning event designs, including floral arrangements, balloon installations, and bespoke decor.
- Request Custom Examples: If you have a specific style or theme in mind, feel free to contact us for tailored examples that align with your vision.
We’re excited to help you create a memorable and stylish event that reflects your unique taste.
How can I get in touch with Lush & Lavish Events to plan my event?
Getting in touch with us is simple and flexible:
- Submit a General Enquiry: Use our enquiry form on the website to share your event details and preferences.
- Book Directly: Choose from our Backdrop Packages for a seamless booking experience.
- Contact Us: Reach out via our Contact Us page or connect with us through social media for a more personal touch.
Once we receive your enquiry, we’ll promptly get in touch to discuss your event style, preferences, and budget to ensure everything is perfectly tailored to your vision.
We’re excited to bring your event vision to life with our luxurious and personalised touch.
How can I avoid any additional costs when booking with Lush & Lavish Events?
To avoid any unexpected costs, please provide all relevant details when requesting a quote. Be aware that additional items not included in the initial quote may result in extra charges.
We look forward to discussing your event details, style preferences, and budget to ensure everything is perfectly tailored to your vision. We’re excited to collaborate with you and create an extraordinary event experience.
We’re excited to collaborate with you and make your event truly exceptional.
Can you accommodate special requests or themes for my event?
Absolutely, we love turning unique visions into reality! At Lush & Lavish Events, we thrive on creating bespoke experiences that reflect your personal style and preferences. Here’s how we can cater to your special requests:
- Tailored Designs: Whether you have a specific theme in mind or want to incorporate unique elements, our talented designers are here to bring your ideas to life. From custom balloon arrangements to bespoke floral designs, we can craft something truly extraordinary.
- Consultation Service: During our initial consultation, we’ll discuss your vision in detail to ensure every element aligns with your theme and exceeds your expectations.
- Flexible Customisation: While our Backdrop Packages offer classic designs with limited customisation, we can certainly enhance these with additional elements to match your event’s theme.
For more details on how we can personalise your event, visit our Event Styling Services page. To get inspired by our previous bespoke projects, check out our Behind the Scenes: Crafting Luxurious Event Designs blog post.
What should I do if I have additional questions or need further assistance after booking?
If you have any questions or need further assistance after booking with us, we're here to help every step of the way.
- Contact Us Directly: Feel free to reach out to us via our Contact Us page or through our social media channels. Our team is always ready to provide support and address any concerns you might have.
- Email or Phone: You can also email us at info@lushandlavish.com.au or call us at 0483232904 for a more immediate response.
- Visit Our Blog: For additional tips, inspiration, and insights into our event styling process, check out our blog. You might find answers to your questions or new ideas for your event.
We’re dedicated to ensuring your event is nothing short of extraordinary, so don’t hesitate to get in touch with us for anything you need.
Event Rentals FAQs
What is the standard hire period for props?
The standard rental period is up to 48 hours. Late returns incur a $50 daily fee. Extensions are possible, subject to availability, with a 20% daily fee of the total order. Contact us to discuss extending your hire period.
For more information please visit our Event Rentals Terms & Conditions.
How does pricing work, and what are the payment terms?
Hire costs vary by item. Refer to our pricing guide or contact us for a quote. A $100 deposit is required when placing an order, or you can pay in full upfront. Full payment is due no later than 2 weeks before your event. A $50 late fee applies if payment isn’t received by the deadline. We accept credit/debit cards, PayPal, and bank transfer.
For more information please visit our Event Rentals Terms & Conditions.
Is a security deposit required?
Yes, a minimum $100 security deposit is required and processed on collection day. The deposit is refunded within 24 hours of return if items are returned on time and in their original condition. The deposit may be retained for late returns, damage, or missing items, with any remaining balance refunded within 24 hours.
For more information please visit our Event Rentals Terms & Conditions.
What are the delivery and collection options?
For pick-up, ensure your vehicle is large enough and bring blankets and straps to secure items. We may decline pick-up if items aren’t properly secured. Delivery is available for orders over $600, with fees based on distance. Pick-ups must be completed between 9:30 PM and 10:00 PM, with late fees applying until 12:00 AM. No pick-ups are available after midnight. Third-party collection is allowed with prior notice.
For more information please visit our Event Rentals Terms & Conditions.
What condition should props be in when returned?
Props must be returned in the same condition as received. Linens should be dry, free of food, and neatly folded. Dirty plinths incur a $20 cleaning fee. Vases should be washed and returned in their original boxes; replacement fees apply for missing or damaged vases. Tealight holders must be clean of wax; uncleaned holders incur a $0.50 fee each.
For more information please visit our Event Rentals Terms & Conditions.
What happens if items are damaged or lost?
Clients are responsible for the repair or replacement of damaged, lost, or stolen items. A cleaning fee applies for items returned excessively dirty. We will notify you of any charges as soon as possible.
For more information please visit our Event Rentals Terms & Conditions.
What is your cancellation policy?
Cancellations must be made in writing at least 7 days before your scheduled collection or delivery. Cancellations made more than 7 days in advance receive a full refund. Cancellations within 7 days incur a restocking fee of 50% of the hire fee or the deposit, whichever is greater. No-shows forfeit the deposit and any remaining balance.
For more information please visit our Event Rentals Terms & Conditions.
Becoming part of our exclusive community
L&L Luxe Circle Loyalty Program FAQs
How do I join the L&L Luxe Circle?
Joining the L&L Luxe Circle is simple. Just sign up on our website, and you’ll be welcomed with 200 bonus points. It’s our way of saying thank you for becoming part of our exclusive community.
What is the L&L Luxe Circle?
The L&L Luxe Circle is our exclusive loyalty program designed to reward our valued clients for engaging with Lush & Lavish Events. As a member, you’ll earn points for every dollar spent on our luxury event styling services, as well as for other interactions like following us on social media or referring friends. These points can be redeemed for discounts on future bookings, making your events even more special.
How do I earn points?
There are several ways to earn points with the L&L Luxe Circle:
- Place an Order: For every dollar you spend on our services, you’ll earn 1 point.
- Celebrate Your Birthday: Enjoy 200 points as our special gift to you on your birthday.
- Follow Us on Instagram: Stay connected and earn 50 points when you follow us.
- Refer a Friend: Share the luxury and receive a $20 off coupon for every friend who books with us, plus your friend will also get a $20 reward.
How do I redeem my points?
Redeeming your points is easy. For every 100 points you earn, you’ll receive $5 off your next event styling service. Just let us know when you’re ready to redeem, and we’ll apply the discount to your booking.
Can I combine my points with other promotions?
Yes, you can combine your points with other promotions or discounts unless stated otherwise. This allows you to make the most of your savings while enjoying our high-end event styling services.
Do my points expire?
Yes, points do expire 12 months after they are earned. To make the most of your rewards, we recommend redeeming your points within this period.
How does the referral program work?
Our referral program is designed to reward you for sharing your love of Lush & Lavish Events. When you refer a friend who books with us, you’ll receive a $20 off coupon for your next booking, and your friend will also receive a $20 discount on their first event with us.
What if I have more questions?
We’re here to help! If you have any other questions about the L&L Luxe Circle or need assistance with your account, please reach out to us directly. We’re always happy to assist our valued clients.